Privacy Policy

At Root Labs, we take pride in the quality of our products, and your satisfaction is our priority. Please read our refund and return policy carefully before making a purchase.

We regret to inform you that we don't accept returns, exchanges, or refund requests on our products at this time. Once an order is placed, we are unable to cancel orders or modify addresses.

If you receive a damaged product, please notify us within 24 hours of receiving the product at support@rootlabs.co.in or WhatsApp us on +918011111156 with your order number and an unboxing video of the order or a photo of the item's condition.

If you have feedback or concerns about our products, please feel free to contact us at support@rootlabs.co.in. We're here to collaborate and find a solution together.

Please note that all orders are Final Sale during sales on our site, and therefore are not eligible for refunds, replacements, returns or exchanges unless damaged (and notified within 24 hours of receiving the order). If you placed an order before a sale went live, we cannot cancel, modify, or price match it to the sale price.

Cancellation Policy

Your order can only be cancelled if it has not yet been shipped. To cancel, please contact our customer support team via support@rootlabs.co.in.

In such cases, the order will be cancelled and the refund shall be processed by us within 7 business days after the cancellation request has been acknowledged.

Orders once shipped cannot be cancelled.

This Privacy Policy explains how Root Labs (“Root Labs”, “Company”, “we”, “our”, or “us”) collects, uses, protects, and manages the personal information you provide when you visit or use our website and services.

The domain name www.rootlabs.co.in (“Website”) is owned and managed by Green Life Agritech, a company registered under the laws of the Republic of India.

The term “User”, “you” or “your” refers to any user/viewer of this Website, including representatives, affiliates, or any person availing our services through this Website, our social media handles, or any other medium. The term “Third Party” refers to any person or entity other than Root Labs and the User.

By using our Website and services, you acknowledge and agree to this Privacy Policy, which constitutes a legally binding agreement between you and Root Labs.

Root Labs is committed to protecting the confidentiality and privacy of its users. All identifiable data collected will be processed in accordance with this Privacy Policy and applicable Indian data protection laws.

We may update this Privacy Policy from time to time. You should check this page periodically to stay informed of any changes. Continued use of our Website constitutes your consent to the revised Privacy Policy.

Legal Compliance

Where the information constitutes “personal data” or “sensitive personal data or information” under the applicable laws of India, its collection, storage, and processing shall be undertaken strictly in accordance with:

The Information Technology Act, 2000

The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”)

The Digital Personal Data Protection Act, 2023 (“DPDP Act”)

Information We Collect

During your use of the Website, we may collect the following categories of information:

Name.

Contact details including email address, phone number, and postal address.

Demographic information such as gender and age.

Information, including images, that you upload or share on our Website or associated social media platforms.

Third-party account credentials (e.g., if you log in using platforms like Google or Facebook).

Payment and billing information, as required for purchases.

Any additional information voluntarily shared by you that is necessary for availing our services.

For users under the age of 18, we may require verifiable parental or guardian consent before collecting personal data.

Consent & Withdrawal

By providing your personal data, you consent to its collection, storage, use, processing, and disclosure as outlined in this Policy.

You may withdraw consent at any time by writing to support@rootlabs.co.in. Please note that withdrawal of consent may affect our ability to provide you with certain services, but will not affect the lawfulness of processing carried out prior to withdrawal.

Security of Your Information

Rootlabs follows strict security protocols and standards to protect your personal data, aligned with ISO/IEC 27001:2013 or equivalent industry frameworks.

In case of any personal data breach, Root Labs shall, as required by applicable laws, notify affected users and relevant authorities without undue delay, with details of the breach and corrective measures.

Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected or as required by applicable law. Once no longer required, your data will be securely deleted or anonymised, unless otherwise needed for compliance with legal obligations.

Cross-Border Data Transfers

Where necessary for service delivery, your personal data may be transferred outside India to jurisdictions with different data protection standards. In such cases, Root Labs ensures that the recipient provides an adequate level of protection, including through contractual safeguards, in compliance with Indian data protection laws.